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Full-time Email Us Csr | Local Account | Dayshift

at Transec Bpo Solutions, Inc. in Metro Manila

WHY APPLY WITH US?
■ Represent one of the top leading brands in PH
■ Day shift & local account
■ Fixed work schedule
■ Great working environment with tight-knit team
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ESSENTIAL JOB FUNCTIONS
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner.
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SKILLS & QUALIFICATIONS
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.

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Published at Apr 02, 2020
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