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Full-time Email Us Mandarin Technical Support

at J-k Network Services in Taguig City
Published at Apr 28, 2020

This job post has already expired.
Jobs posted 60 days ago are considered expired.

This is an American Healthcare Company, known and most trusted in the World. They have a broad range of branded generic pharmaceuticals, medical devices, diagnostics, and nutrition products. Consistent with its position as a worldwide market leader, its key brands are among the top Philippine products in relevant categories.

Position: Mandarin Technical Support
Location: BGC, Taguig City
Schedule: Dayshift Weekends Off
Industry: Healthcare Company
Salary: P80,000-100,000 BASIC
Benefits: Free Shuttle Services
• HMO and Life Insurance
• Sick leave, vacation leave
• Dental Insurance
• Seminars and online resources about a health-related topic
• Fitness events
• Retirement Plans
• Recreation and Sports Activities
• Healthcare Company

REQUIREMENTS
• Bachelor's degree graduate in any course
• Must be Both Fluent in Mandarin and English
• Preferred experience in data migration
• With or without Medical Background
• Willing to train
• Good communication/coordination skills
• CSR Experience is a high advantage

DUTIES
• Handle phone, email, and chats professionally and friendly matter
• Assist customer in their inquiry regarding medical devices
• Provide first level support in troubleshooting customer concerns across the designated product range by analyzing customer problems and asking the appropriate questions to support the resolution.
• Documenting concern and inquiries using the appropriate guidelines and procedures to ensure the completeness and accuracy of the records.
• Communication of concern investigation conclusions to customers through written reports and phone conversations.

RECRUITMENT PROCESS
• Initial Interview and Exam
• Behavioral Interview
• Final Interview
• Job Offer

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Published at Apr 28, 2020
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