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Full-time Email Us Mandarin Children Games Analyst | Ortigas, Pasig City

at J-k Network Services in Ortigas, Pasig City

One of the top Business Outsourcing Companies worldwide. This company provide a wide range of service in the industries such as telecommunication, financial service, insurance and retail

Position: Mandarin Children Games Analyst
Type of job: Customer Service
Account: Children’s Game Developer Account
Location: Ortigas, Pasig City
Schedule: Shifting (Must be open to day schedule, mid schedule and night time)
Industry: Australian BPO Company
Salary: P 90,000 to P 97,000 monthly
Benefits: To be discussed by the company

• Native with permanent visa, Filipino-Chinese
• Fluent in Mandarin speaking and writing skills.
• Excellent English communication skills.
• Must be good in typing or chat
• Must have CSR background
• Having Customer Service or BPO background an advantage
• Must understand the basic of the games
• Willingness to work in a flexible schedule (Day shift, Night shift, and Graveyard).
• Open Bachelor’s Degree Holder and Undergraduates
• Highly developed sense of integrity and commitment to customer satisfaction.
• Strong detail orientation, communication and listening skills.
• Has the ability to handle complaints

• Help users to customize avatars
• Assist Chinese callers on building games and selling trades
• Answer users’ issues about bug reports
• Inform customers about toys and events related to this game
• Help Chinese customers understand the instructions and rules of the games
• Explain kid’s safety rules and community guidelines to parents
• Escalate account hacked to appropriate department
• Give promo codes and copy of an authorize charges

• Initial Interview- Recruitment
• Assessment
• Final Interview
• Job Offer

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Published at May 20, 2020
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