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Full-time Email Us Mandarin Information Specialist | Backoffice Position

at J-k Network Services in Taguig City
Published at May 27, 2020

The company is one of the world’s leading management consulting, technology services and
outsourcing organizations in the Philippines. This consulting company is known to provide
customer service to companies around the world.

Position: Mandarin Information Specialist
Type of job: Back Office Job
Location: TAGUIG CITY
Schedule: Dayshift | Should be open for Shifting Schedule as well
Industry: Global Contact Center | BPO Company
Salary: Negotiable
Benefits: Medical, Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym) Performance Bonus, Free meals and Snacks, Monthly Gatherings and Outings.

REQUIREMENTS:
• Proficient in Mandarin and English language verbal communication skills
• Strong analytical and problem-solving skills
• Strong attention to detail and commitment to producing quality work.
• Willing to work on holidays, weekends, shifting schedules and extended working hours

DUTIES:
• Communicate directly with enterprise level business and government agency customers
• Resolves customer's inquiry through inbound calls and chat.
• Facilitate chat and phone requests for Billing Issues.
• Provide professional, timely, and accurate delivery of service to all customers at all times
• Troubleshoot and problem solve issues

RECRUITMENT PROCESS:
Initial Interview
Language Assessment
Hiring Manager Interview

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