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Full-time Email Us Mandarin Background Authentication Specialist | Back Office Position

at J-k Network Services in Makati City
Published at May 27, 2020

This job post has already expired.
Jobs posted 60 days ago are considered expired.

This company is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption.

Position: Mandarin Background Authentication Specialist
Type of job: Back Office Job
Location: Makati City
Schedule: Dayshift Schedule (9AM-6PM, Weekends off)
Industry: Technology Company
Salary: P 75,000 gross
Benefits: (To be discussed by the company)

• Must be Proficient in Mandarin, Korean and English (speaking, reading and writing)
• Open for Chinese Nationals that can speak Korean
• Bachelor's Degree in any related courses
• Related experience is an advantage but not required
• Open for Fresh Graduates
• Ideally familiar with ITIL (Information Technology Infrastructure Library).
• Ideally familiar with project management tools and techniques.
• Knowledge and experience using Microsoft Office and CRM applications.

• Research, investigate and comply with all vetting regulations and procedures.
• Provide prompt attention to customer correspondence, through to accurate and correct issuance of certificates in a timely manner within the required SLAs for each product.
• Ensure that your performance level and certificate issuance comply with Vetting SLAs per product – these will be provided during training, and the required KPI standards
• Communicate and provide information internally and externally to establish and maintain excellent service to connecting groups.
• Use your language skills to assist with any Vetting or Support issues that may arise, including translation of ad hoc documents for both internal and external use.
• Interpret instructions and issues arising and implement actions according to company policy and procedures.
• Display excellent command of your language(s), both verbal and written, and any further languages that you may learn during your employment with Global Sign.
• Employ strong administrative, analytical and research skills with attention to detail.
• Work well under pressure and meet deadlines, and be adaptable to flexible schedules.

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