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Full-time Email Us Splunk Engineer

at Aspiree Inc. in Metro Manila
Published at Jun 01, 2020

Requirements

8X5 Support Onsite Support for 1 year
SPOC between Trustwave and bank client
Support services:
> Managing  and handling alerts, dashboard and playbooks between bank client SOC team and TW SOC
>Monitoring and triage support including incident ticketing and escalation during business hours
>Incident Reporting and Resolution coordination
Splunk knowledgeable and  to also be able to access TrustWave Dashboard
SLA will be the standard SLA provided by TW to their Managed Security Services ( SIEM ) ( Change Management, Technology replacement, Incident Management and Threat Detection SLA's) within 8X5 coverage
Scope: Monitor BDO Splunk and TW dashboard also personnel will be in charge of filing and monitoring for MSS tickets and accessing the support portal of TW.  No other engine/portal only BDO and TW.

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