• 1.) With or without crisis, is always FREE! Keep safe everyone.

  • 2.) All job openings are welcome here! From JANITORIAL to CEO position as long as you're a legitimate company or organization.

  • 3.) Merchandise is now available on Teespring! More designs to come!

  • 4.) With the prominence of the so-called Big Data; we make sure you're not left behind. Visit our beta JOB TRENDING page. More statistics coming soon!

  • 6.) There are only (2) types of Job Posting Website: PAID and FREE. We proudly belong to the latter! :)

  • 7.) Want to talk about anything related to office productivity? Introducing Forums, simply register to join the chitchat!

  • 8.) Want to impress your superiors and colleagues with your increased productivity in the workplace? Equip yourself by visiting our PRODUCTIVITY SHOP!

  • 9.) Visit and Like our new - Facebook Page!

Sharing is Caring

Full-time Email Us Mandarin Service Desk | It Company

at J-k Network Services in Makati City
Published at Jun 26, 2020

Company Profile: A global technology and engineering company. One of the Fortune 500 Company that focuses on Automation Solution, Commercial and Residential Solutions.

Position: Mandarin Service Desk Analyst
Salary: P50,000
Industry: Shared Services / IT Company
Schedule: Shifting
Location: Quezon City

• Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers.
• Provide first level technical support by responding to queries over the phone or email.
• Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.
• Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
• Creates a positive customer support experience through handling concerns in a highly professional manner.
• Adheres to the organization’s internal policies and procedures including shifting schedule and proper state usage in ININ.
• Achieve the targets set based on the standard KPI.
• Follow specific detailed instructions.
• Follow-up with customer to gain additional information or required document.
• Utilize the Knowledge Management Tool in HP Service Manager to respond accurately and effectively to requests or issues.
• Performs other duties as assigned.

• Education: BS Computer Engineering/ Information Technology
• Specific Knowledge & Skills o Demonstrated basic knowledge and experience of the following platform/technology:
▪ Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
▪ MS Office Products
▪ Hp Service Manager
▪ Local Area, Wide Area and Wireless Networks
▪ SharePoint 2010/2012
o Fluent in both written and spoken Mandarin

We know that resume is a must to apply for a job. If you don't have one or yours is already obsolete. gives you free editable resume templates here.

Recent jobs at J-k Network Services
Full-time Japanese Anti-money Laundering at J-k Network Services in Metro Manila Jul 03, 2020
Full-time Japanese Hr Operation Analyst (pasay City) at J-k Network Services, Anywhere Jul 03, 2020
Full-time Japanese Environmental Health & Safety Manager (highly Negotiable) at J-k Network Services in Philippines Jul 03, 2020
Full-time Mandarin Admin Staff (no Experience Required) at J-k Network Services in Makati City Jul 03, 2020
Full-time Earn Up To P150,000 As Japanese Manufacturing Manager at J-k Network Services in Laguna Jul 02, 2020

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend
Published at Jun 26, 2020
Viewed: 65 times

Sharing is Caring