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Full-time Email Us 日本人のサービスデスクオペレーションマネージャー(japanese Service Desk Operations Manager)

at J-k Network Services (Anywhere)
Published at Jun 29, 2020

"IT Company
BGC, Taguig City
Php 100,000 - Php 150,000 (Gross) Salary

BENEFITS:
ベネフィット(Benefits)
・メディカルベネフィット(Medical Benefits)
・衣服手当(Clothing allowance)
・食事手当(Food allowance)
・パフォーマンスボーナス(Performance Bonus)
・休暇の現金への変更(Leaves convertible to cash)
・健康保険保証(Life Insurance coverage)
JOB DETAILS:
Company Profile:
One of the top and largest IT Company from Japan that offers a wide range of software products and services. They are currently having their contact center in the Philippines that offer wide range of services also from Information technology, software , technical support and customer service.

会社概要:
日本から始まった最も大きいIT企業の一つで広い範囲に渡るソフトウェアの製品とプロダクトを提供しています。現在はフィリピンにもコンタクトセンターを持っており、インフォメーションテクノロジー、ソフトウェア、テクニカルサポート、カスタマーサービスなどの幅広い範囲で提供しています。

Requirements:
• Native Japanese or someone with Native level of proficiency
• Graduates or Undergraduates with good background
• Preferably with work experience in Service Desk
• At least 3 years managerial experience
• A leader and a team player at the same time
• Has strong delivery and people management skills
• Able to cope and thrive in fast-paced and diverse environment
• With good communication, negotiation and facilitation skill

応募条件
• 日本人か日本人レベルに日本語が話せる外国人
• 良い経歴を持った大卒または学部生
• サービスデスクの経験が3年あれば尚良し
• リーダーとしてもプレイヤーとしても働けること
• 強いデリバリーとマネジメントスキルを持っていること
• 変化の速い、様々な環境で対処し、成長することができること
• 良いコミュニケーションスキルと交渉、円滑化のスキルがあること

Responsibilities:
• Maintain good customer relationship and satisfaction.
• Report issues and provide corresponding actions or solutions
• Work with Operations Managers to meet the goals and achievement of the company
• Explain and operate capacity and target together with the customer ensuring compliance to agreed goals
• Provide management reports on operations , escalating on issues as required and proposing process improvements
• Participate in standardization programs in the organization
• Ensure that all customer concern are understood and provide resolution
• Ensure proper coverage is maintained by support teams to customer deliverables
• Characterize and control technical support policies and procedures.

業務内容
• 顧客との関係を保ち、満足させること
• 行動や解決に反応して問題を報告すること
• 会社の目標を達成するためにオペレーションマネージャーと働くこと
• 決められた目標のためにコンプライアンスがある顧客とともにキャパシティとターゲットを説明すること
• オペレーションのマネジメントレポートの提出。要求の解決、プロセスの改善を行うこと
• 組織のスタンダードなプログラムに参加すること
• すべての顧客の問題を解決し理解してもらうこと
• サポートチームから顧客配達によって正しい範囲を維持されること
• 技術サポートの方針と手順を特徴付けて管理すること

Recruitment Process:
1. First HR interview
2. Language test and interview
3. Final interview with the Manager
4. Job offer

求人に興味がございましたら、 jkmanpower@jp-network-e.comまで履歴書をご送付ください。
For interested applicants you may send your resume to jkmanpower@jp-network-e.com

連絡先
Contact us through:
携帯番号
Mobile numbers:
Globe: 09171741233
Sun : 0932-461-0812
Landline: (02) 245 2829
Skype: live:jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam
宛先Kindly look for: Ms. Yumi

弊社を通してお仕事を決められた方に、もれなくオリジナルパーカープレゼント!
Get hired through our company and be entitled of a Free Bilingual Hoodie!

お知り合いを紹介していただき、お仕事を決められてた場合、紹介ボーナスをお支払いします!
You may refer your friends to get referral bonus!

また、無料でキャリア相談もお聞きします。
Also, J-K Network Services offers a FREE BILINGUAL CAREER CONSULTATION

Need motivation? Be inspired by clicking this link:
https://bit.ly/2D9fyfe

その他の求人は下記をご参考ください。
Other available Japanese job openings:

Position 1: 日本人IT品質保証エンジニア
Industry: IT Services
Location: Makati
Salary: P60,000 - P150,000 Gross

Position 2: 日本人ブリッジエンジニア
Industry: IT Services
Location: Makati
Salary:P60,000 - P150,000 Gross

Position 3: 日本のSr Appsに熟練したシステムエンジニア)
Industry: IT Company
Location: Metro Manila / Cebu
Salary: P 70,000 - P 90,000 Gross

ありがとうございました!
Thank you so much and have a great day!

"

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