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Full-time Email Us Business Center Manager - Baguio

at Converge Ict Solutions Inc. in Car
Published at Jul 16, 2020

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Qualifications:

At least graduate of any 4 years course
With 2-3 years of supervisory or managerial capacity with combined experience in sales, business center or store and people management
Good in business presentation and communication skills
Willing to do field work
With driver's license and can drive 4-wheels (MT,AT)
Preferably local resident of Baguio City or nearby areas
Make sure to attach your updated resume for us to further assess your application

Job Description

REVENUE AND EBITDA ACHIEVEMENT
100% achievement of sales acquisition, up-sell/ cross-sell and revenue targets, in general, within the area
Executes Strategies to increase business center sales
Implements sales plan for up-sell and other activities that will increase APRU
Ensures the overall profitability of the store

CUSTOMER DELIGHT
Handles escalations from the staff level. Deals with clients who need to voice our their inquiries and/or complaints (Technical or Non Technical) to the higher authority
Implements program to achieve CSAT targets

OPERATIONS MANAGEMENT
Executes strategies to ensure business center metrics are achieve (Grow sales, First contact resolutions, TAT for processing all after sales request received and manage complaints, Collection handling, CSAT)
Ensures the safety of the branch's collection
Together with quality team, analyzes business center statistics and use the data to improve business center operations
Comply with all necessary reports needed by other departments

PEOPLE DEVELOPMENT
Mentors and coaches' people
Together with training team, identify training opportunities to ensure competence and continuous leaning for team members
Conducts regular meetings
Performs job evaluation review and feedback mechanism

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Published at Jul 16, 2020
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