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Full-time Email Us Field Technician - Dagupan, Pangasinan

at Converge Ict Solutions Inc. in Ilocos Region
Published at Jul 16, 2020

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Qualifications

Vocational Diploma/ Short Course Certificate in Electronics/Electrical/ Computer Engineering or equivalent
At least 1-2 years of related work experience is an advantage
Basic to advance knowledge in computer and network troubleshooting
With knowledge and/or experience in cable and internet troubleshooting and installation
Willing to do field work
With driver's license and can drive 4-wheels (MT)
Preferably local resident of Dagupan, Pangasinan or nearby areas
Make sure to attache you updated resume for us to further assess your qualifications

Job Description

Install all schedule job orders for the day in order to fulfill the 1-3 days service level agreement
Record accurately all materials used on every account installed in order to have proper accountability and reconciliation on system

Implement and observe standard protocol in installations wherein the distance from tap to drop house should only be at maximum of 150 feet for docsis single and bundle account in order to maintain the normal signal and prevent internet connections problem

Install and configure cable modems, digital set-up boxes, and TV settings correctly and accurately to minimize if not totally prevent signal and connections problem

Attend to customer trouble report and conduct troubleshooting to address it with 12 hours upon receipt and to escalate any concerns as needed and necessary

Troubleshoot and resolve basic PC hardware and software problems without the need of IT support in order to ensure that said related concerns will addressed and fix at their level

Assist RF Crew and Construction and Implementation crew when conducting actual troubleshooting and cabling works in area of responsibility for speedy accomplishment of job orders

Accomplish job orders for pull out of materials from permanently disconnected accounts and record properly all recovered materials

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Published at Jul 16, 2020
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