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applied online

Full-time Email Us Infrastructure Team Lead

at Talentium Inc in Metro Manila
Published at Jul 22, 2020

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Responsibilities:
-Manage the Service Management team who is the primary point of contact of the business for matters related
to service disruptions, service request fulfilment, access management, etc.
-Serves as a point of communication to the business and a point of coordination for the different IT groups and
processes
-Responsible for ensuring that the Service Management team Key Performance Indicators are achieved
-Responsible for ensuring that the agreed service level information/reports are available to the entire IT
organization in a timely manner
-Drives continuous improvement initiatives that will improve IT service management processes, in collaboration
with the different IT groups
-Responsible for ensuring that all identified risk and issues are addressed in a timely manner without causing
delays to the resolution and fulfilment of IT requests
-Provides project management leadership for service management-related projects and programs

Job Qualifications:
-Bachelor’s Degree in Computer Science or related course
-Minimum 5 years of IT experience in the IT service desk/service management role
-Successfully led at least one Service Management / IT initiative
-Can work independently and provide guidance to the service management team members
-With good interpersonal skills and can deal with different users regardless of level/position, internal and
external
-Experience in technical support and IT infrastructure management a plus

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Published at Jul 22, 2020
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