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Full-time Email Us Business Intelligence Reports Analyst

at Aspiree Inc. in Metro Manila
Published at Aug 13, 2020

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RESPONSIBILITIES:
• Build business value by improving customer experience and business processes measured on various business metrics in all areas of customer operations. Data can relate to call center, billing, network, customer survey, ordering, website, etc…
• Synthesize strategic insights and effectively communicate findings as reports for consumption by a senior management audience
• Perform deep dive analysis, document and communicate findings, ensure that data feeds for reports are accurate
• Design, develop and maintain critical scorecards and key performance indicators to support the sales organization and ensure the accuracy and integrity of the data
• Understand, analyze, and report on data from every aspect of the business (customer ops, network, field, website, etc...) found in our various environments
• Partner with managers, clients, and other stakeholders such as BI on report design approach and requirements, and then deliver quickly with high accuracy
• Use SQL code to design ad-hoc or recurring datasets in order to answer business questions and drive value
• Complete data audits of existing reporting against what the source tables show to check accuracy of other team member’s solutions
• Maintain and expand your knowledge of reporting and current technology through training opportunities

QUALIFICATIONS:
• Bachelors degree, or higher, or equivalent work experience in a discipline such as: BI, applied math, applied science / engineering, economics/econometrics, management science / operations research, psychology or related area
• Experience with SQL, including stored procedures
• Experience building SAS reports using proc SQL
• Advanced knowledge of Microsoft Office environment and Tools
• You have experience with SQL and data visualization tools (e.g. Tableau)

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Published at Aug 13, 2020
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