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Full-time Email Us Mortgage Collections Specialist (australian Mortgage)

at Boutique Outsource Solutions in Ortigas, Pasig City
Published at Aug 18, 2020

KEY ROLES AND RESPONSIBILITIES

• Responsible for work activities related to collection and recovery of Australian Mortgage Home loan accounts
• Conducting inbound and outbound collections activity via the phone and email based requests
• Managing customer portfolio for assessment and review.
• Providing support to customers under hardship or financial difficulty
• Collecting outstanding repayments, applicable payments or interest charges.
• Providing information and support to clients regarding financial issues and queries.
• Serves as relief for next level Collections Officer in instructing solicitors and recommending recovery and legal actions
• Monitor collection-related system performance if applicable, report issues and maintain communications to ensure appropriate resolution
• Assist with ad-hoc administrative tasks as required by management
• Maintain a high level of confidentiality and discretion over sensitive documents
• Providing additional overflow support to customer service and loan processing teams

SELECTION CRITERIA

• Must possess a Bachelor’s degree in business-related course
• Minimum of 2 years of experience in the related field is required.
• Experience with an Australian Mortgage account is highly preferred
• Highly organized with an emphasis on attention to detail, accuracy and timeliness
• Ability to engage in conversations and build relationships with client at the highest level
• Excellent communication skills (both oral and written) and analytical skills
• Ability to work under pressure and meet deadlines
• Able to work independently and with a team
• Willing to work in Ortigas Center, Pasig City

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