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Full-time Email Us Japanese Client Helpdesk – Pioneer Account- クライアントヘルプデスク – パイオニアアカウント

at Jk Network Services in Mandaluyong City
Published at Sep 10, 2020

Client Details: This is a technology and analytics enabled American outsourcing company that delivers solutions for over 30 years to its clients worldwide.


Position: Japanese Client Helpdesk – Pioneer Account
Industry: BPO Company
Location: Mandaluyong City
Salary: 100, 000 – 130,000 PHP
Work Schedule: Dayshift (Japan working hour) | Work from Home arrangement

職種: クライアントヘルプデスク – パイオニアアカウント
業界: BPO 企業
場所: マンダルヨン市
給与: 100, 000 – 130,000 PHP
勤務時間: 日勤 (日本時間に順ずる) | リモートワーク
• 13th month pay
• Government benefits (SSS, PhilHealth, Pag-ibig)
• Vacation leave
• Sick leave
• VISA processing
• Company laptop for WFH arrangement

• 13ヵ月給与
• 政府指定の福利厚生 (SSS, PhilHealth, Pag-ibig)
• 休暇
• 病気休暇
• VISA の手続き
• リモートワークの場合はノートパソコン支給

• Japanese national with Philippine residency (13A/SRRV)
• Fluent in English language
• At least 1 – 2 years’ experience in customer service/technical support
• Background in customer service via phone call, email, web and chat is a strong advantage
• Has basic knowledge in hardware, software, network and operating systems
• Familiar with MS Office
• Willing to upgrade home internet connection up to 20 Mbps

• 13Aビザ,SRRVビザをお持ちの方
• 英語に流暢なかた
• 1年から2年のカスタマーサポートの経験がある方
• 電話、メール、チャット等でのカスタマーサービスの経験があると有利
• ハードウェア、ソフトウェア、ネットワーク、オペレーションシステムの基本的な知識のある方
• MS Officeに詳しい方
• 20 Mbpsまでネット接続の速度を上げられる方

• Responsible in providing support to the client via phone call, email, web channel and chat
• Attend to product related inquiries and identify customer’s needs through questioning method
• Maintain good relationship with clients and handle retentions
• 電話、メール、チャット等を通じてカスタマーをサポートすること
• カスタマーの問い合わせにこたえること、質問を通じてカスタマーのニーズを明らかにすること
• クライアントとの関係を維持する事
Recruitment Process:
• Resume Screening
• Initial Interview
• Final Interview
• Language verification
• Job Offer

• 書類選考
• 一次面接
• 最終面接
• 言語テスト
• ジョブオファー

求人に興味がございましたら、 jkhr.recruit@gmail.comまで履歴書をご送付ください。
For interested applicants you may send your resume to

Contact us through:

Mobile numbers:
Globe: 09171741233
Sun : 0932-461-0812
Landline: (02) 8245 2829
Skype: live:jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam
宛先Kindly look for: Faye

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