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Full-time Email Us Japanese Email And Chat Support (non-voice)- 日本語のメールとチャットサポート(音声なし)

at Jk Network Services in Quezon City
Published at Sep 10, 2020

Company Profile:
This is a Digital Music Service, Customers can access free music and million of songs. They have all the music everyone needs.

会社概要
この会社はデジタルミュージックサービスを提供しており、顧客は、無料の音楽と100万曲の歌にアクセスできます。ニーズの高い音楽を用意しています。

Position: Japanese Email and Chat Support (Non-Voice)
Industry: Contact Center
Account: Music Application
Location: Cubao, Q.C.
Salary: P 100,000 - P 130,000
Schedule: Shifting

職種: 日本語のメールとチャットサポート(音声なし)
業種: コンタクトセンター
アカウント: 音楽アプリケーション
場所: ケソン市クバオ
給与: 月給100,000ペソ~130,000ペソ
勤務: シフトスケジュール

Benefits:
• Very competitive salary
• Attractive performance incentive
• Top-notch training
• Working VISA processing
• Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation
• Allowances and Employee recognition programs

ベネフィット:
・業界屈指の高給
・魅力的な業績によるインセンティブ
・一流のトレーニング
・就労ビザの申請手続き
・追加健康保険、生命保険、食事のクーポン券、ギフトのクーポン券、交通費などの福利厚生
・諸手当てと従業員表彰プログラム

Responsibilities:
• Respond to general and technical inquiries of this music app
• Escalate concerns of Music App users if needed
• Assist customers in cancellation of premiums
• Assist customers in changing customer personal details
• Handle concerns regarding paid accounts
• Help in payment issues
• Help in playlist, features and troubleshooting
• Answer subscription Inquiries


業務内容
・一般的または技術的な音楽アプリの問い合わせに答えること
・必要なら音楽アプリユーザーの懸案を段階的に解決すること
・プレミアムのキャンセルの際に顧客をアシストをすること
・顧客が個人情報の変更する際に顧客をアシストすること
・アカウント支払いに関する懸念を取り扱うこと
・請求書作成を補佐すること

Requirements:
• Native Japanese or someone with Native level of proficiency
• Effective reading and writing English communication skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job duty requirements
• Must be able to adhere to schedule changes based on department and/or business

応募条件:
・日本人または、同等レベルの語学力を有する方
・しっかりとした英語のリーディングとライティングでのコミュニケーションスキルがあること
・良いカスタマーサービスのスキルと、顧客をサポートする熱意があること
・すべての業務を重視し完璧にこなすことができること
・部署もしくは業種に基づくスケジュールの変更に対応することができること



Recruitment Process:
• Resume Screening
• Initial Interview
• Final Interview
• Language verification
• Job Offer

採用プロセス:
• 書類選考
• 一次面接
• 最終面接
• 言語テスト
• ジョブオファー

求人に興味がございましたら、 jkhr.recruit@gmail.comまで履歴書をご送付ください。
For interested applicants you may send your resume to jkhr.recruit@gmail.com


連絡先
Contact us through:

携帯番号
Mobile numbers:
Globe: 09171741233
Sun : 0932-461-0812
Landline: (02) 8245 2829
Skype: live:jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam
宛先Kindly look for: Faye

弊社を通してお仕事を決められた方に、もれなくオリジナルパーカープレゼント!
Get hired through our company and be entitled of a Free Bilingual Hoodie!

お知り合いを紹介していただき、お仕事を決められてた場合、紹介ボーナスをお支払いします!
You may refer your friends to get referral bonus!

また、無料でキャリア相談もお聞きします。
Also, J-K Network Services offers a FREE BILINGUAL CAREER CONSULTATION

Need motivation? Be inspired by clicking this link:
https://bit.ly/2D9fyfe

Register in our website for more job opportunity
http://jknetwork-jobs.com/

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https://www.facebook.com/JapanesejobsPH/

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