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Full-time Email Us Jr. Slunk Developer

at Aspiree Inc. (Anywhere)
Published at Sep 11, 2020

Job Description:

8X5 Support Onsite Support for 1 year

SPOC between Trustwave and bank client

Support services:

> Managing and handling alerts, dashboard and playbooks between bank client SOC team and TW SOC

>Monitoring and triage support including incident ticketing and escalation during business hours

>Incident Reporting and Resolution coordination

Splunk knowledgeable and to also be able to access TrustWave Dashboard

SLA will be the standard SLA provided by TW to their Managed Security Services ( SIEM ) ( Change Management, Technology replacement, Incident Management and Threat Detection SLA's) within 8X5 coverage

Scope: Monitor BDO Splunk and TW dashboard also personnel will be in charge of filing and monitoring for MSS tickets and accessing the support portal of TW. No other engine/portal only BDO and TW.

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