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Full-time Email Us Japanese Service Desk Associate

at J-k Network Services in Taguig City
Published at Sep 14, 2020

Company Profile:
The biggest and leading German-owned automotive and industrial company in the Philippines, this is the leading global supplier of automotive and industrial technology and of customer goods and building technology. They are operating as a contact center in the Philippines.

Position: Japanese Service Desk Associate
Industry: BPO Company
Location: BGC, Taguig City
Salary: P 70, 000 - P 80,000 plus other benefits
Schedule: Dayshift

Benefits:
Group Life Insurance and Accident Insurance Upon Hire
With additional Allowances
HMO coverage with 1 dependent and medical reimbursement upon regularization
Leave credits upon regularization

Requirements:
Filipino or Filipino-Japanese fluent in both Japanese and English (oral and written)
Open for JLPT N1-N2 passer, or Level 1-2 in Japanese
At least High School graduate
Preferably with TSR/Service Desk/IT work experience
With Skills in Microsoft Office applications

Responsibilities:
Responsible for First Level IT support for a global team
Collect, document, resolve and process user incidents and requests via phone/email/chat
Explain technical solutions to a non-technical audience
Frequently communicates with team management about new solutions and open points

Recruitment Process:
1. Written Examination
2. Email Essay exam (Japanese to English and vice versa)
Question: How are you going to answer the feedback from Customer
3. HR Interview in English
4. Final Interview with Japanese Client

For interested applicants you may send your resume to japanese.hrcareers@gmail.com

Contact us through:
Mobile numbers:
Globe: 09171741233
Sun : 0932-461-0812
Landline: (02) 8245 2829
Skype: live:jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam

Kindly look for: Ms. Aina and Mr. Yu

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