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Full-time Email Us Training Specialist

at Transec Bpo Solutions, Inc. in Metro Manila
Published at Sep 18, 2020

WHY APPLY FOR THIS POSITION?
• Competitive salary package
• Fixed schedule and consecutive rest days
• Real work-life balance

JOB OBJECTIVE
To develop and maintain product documentation and execute a strategic training plan to meet overall company objectives.

ESSENTIAL JOB FUNCTIONS:
• Create, organize, and maintain Help Center articles, product tutorials, talk tracks and canned responses to ensure they are accurate and up to date with the company’s continuous release cycle.
• Provide training and certification to internal team members.
• Deeply learn the company’s products and services.
• Track, measure, and fill out metrics with high degree of accuracy and speed.
• Communicate directly with our client on a regular basis.

SKILLS & QUALIFICATIONS
• Bachelors/College Degree in any field; IT-related course is preferred.
• Must have at least 2 years work experience as a corporate or product trainer in the BPO industry.
• Effective communicator with excellent speaking and writing skills in English.
• Ability to write on a technical capacity is a plus.
• Knowledge in Google Apps, Salesforce and Jira is a huge plus.
• Willing to work night or graveyard shifts.


DISCLAIMER: As much as we would like to get in touch with every one for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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