Business Center Officer - San Carlos, Pangasinan

at Converge Ict Solutions Inc. in Central Luzon
Published at Oct 30, 2020

Qualifications

Must have a bachelor's degree in any 4 years course
With at least 1-2 years of frontline experience as Bank Teller, Front Desk Officer, Account Officer or Customer Service in any Telecommunication, Bank, Retail or other industries
Has experience in Sales, Customer Handling and Cash/ Fund Management is an advantage
Basic to Advance Computer Skills, Good Verbal and Written Communication Skills
Proficient in MS Office Applications (e.g., Word, Excel)
Preferably local resident of San Carlos, Pangasinan or nearby areas
Make sure to attach your updated resume for us to further assess your qualifications

Job Description

CUSTOMER SERVICE

Caters to new applications, inquiries, aftersales, complaints and to resolve customer transactions
Assist customers in filling up of forms/ agreement contract
Explain in bullets all necessary information indicated in the contract
Input customer information/ application in front-end tool
Endorse to cashier for payment
Line-up application by creating job order preparation

PAYMENT HANDLING & COLLECTION MANAGEMENT

Receive payment by cash, check (If with voucher or form 2306 for vat exemption)
Issues receipt, check refunds
Count money in the cash drawers
Generate cash collection reports, audit trail
Prepare remittance slip, deposit slips
Prepare daily reports
Report collection details to appropriate team/s
Ensure official receipt usage is tally with generated report, if not has declared cancellations

SALES/ BUSINESS CENTER REQUIREMENTS

Caters sales and achieve monthly sales quota
Validates requirements of new installations, migration to fiber and other sales related products and services applicable
Prepare CM/ DM form for affected customers (Wrong input of account number)
Report technical concerns to operations team (No connection, LOS, Slow Connectivity and Others)
Handle reports/ data consolidation as needed by the immediate head
Participate in outbound activities when needed
Answer phone calls

OPERATIONS EFFICIENCY

Responsible for walk-in management
Act as lobby officer if needed
Does quick-kill on applicable transactions
Logs necessary data to available resources
Knows how to prepare reports
Filing, organization of documents

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Published at Oct 30, 2020
Viewed: 3055 times