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Full-time Email Us It Helpdesk / It Support Desk - Level 2

at Offshore Intelligence (Anywhere)
Published at Nov 04, 2020


About the Team

Be part of a fast-paced, exciting Australian software team with head office in Sydney.

The role is part of a global software support team that provides clients with the world’s leading highly configurable software solution to assist with the management of risk within our clients’ businesses.

About the Position

- We need a team member with mid-level support experience to provide second level support to our client’s Super-Users. You are expected to provide support to our internal teams as needed and an expert at troubleshooting, testing and resolving issues of the company software. – The role reports to the APAC Support Manager in Australia.

Key Responsibilities

- Provide level 2 IT support for client Super-Users. Issues include login issues and fielding enhancement requests – Resolve issues through troubleshooting activities and delivering fixes on the software – Provide a fantastic customer experience through clear, precise and timely communication – Gather, document and analyze client requirements and bugs in a clear, concise manner for client review and developer usage – Undertake unit and system testing of configuration & technical work undertaken – Write test cases for client UAT – Deliver high-quality work as a member of small multidisciplinary team fostering teamwork and communication


- At least two years of related experience in providing support for business solution software(s) (Preferably in a BPO set-up) – Advanced knowledge of computer systems (i.e. Microsoft Office Suite, HCL Domino Yellowfin Business Intelligence Reporting (preferred, but not essential) – Critical thinker, with the skills and experience to think outside the square to provide timely solutions. – Client-focused attitude and amazing interpersonal skills – Ability to efficiently prioritize and escalate customer opportunities and concerns. – Experience performing End-User testing, troubleshooting and resolving – The ability to clearly articulate technical concepts to business users and management – Experience working with SQL (nice to have) – Excellent English communication skills (both written and verbal) – Ok to work mid shift (11 AM – 8 PM or 12 – 9 PM PH time)


- Exciting Salary Package – HMO Coverage + 1 Free Dependent – 20 Leave Credits annually – Open to Work from Home Set-up (Basic Requirement: fast, stable and unlimited internet connection) – A fun working culture, with an excellent team well-being program – So what are you waiting for!

  • For faster processing, e-mail your resume to
    and fill up the application form here

Work Location: Level 14, Sycip Law Center, 105 Paseo de Roxas, Makati City
WFH set-up *requires fast, stable and unlimited internet connection at home

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