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Full-time Email Us Training And Support Specialist - Baguio City, Benguet

at Converge Ict Solutions Inc. in Car
Published at Jan 08, 2021

Qualifications

Must have a bachelor's degree in any course
Must have at least 2-3 years of working experience in Corporate Training Facilitation
Must have an experience in Classroom Management and Training Facilitation
Must have the ability to analyze training needs and create contents applicable
Excellent Documentation and Computer Skills
Excellent in Verbal and Written Communication Skills
Proficient in MS Office Applications (e.g., Word, Excel)
Preferably local resident of Baguio City, Benguet or nearby areas
Make sure to attach your most updated resume for us to further assess your qualifications

Job Description

Training Facilitation

The role will provide operational support to the Transition Management Group including through Training Delivery
Process and Policy Training of newly onboard business center personnel (both for additional HC or backfill) or other applicable departments that may require the training catered by the team
Refresher training to mitigate non-performance of new/tenured business center personnel
Expertise in managing participants class behavior while maintaining an encouraging learning environment
Provide necessary coaching and feedback session to trainees
Prepares regular end of training reports
Training and Materials Development

Work with training manager to identify training needs for the target audience
Assist in or produce training content for classroom training
Assist in documenting, maintaining and regularly updating business center policies/ processes manuals, facilitator and learners guide
Work with the training manager and other departments to ensure alignment on policies/processes as a partner on change management

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