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Full-time Email Us Back Office Team Lead - For Pooling

at Transec Bpo Solutions, Inc. in Metro Manila
Published at Jan 13, 2021

WHY APPLY FOR THIS POSITION?
• Competitive salary package
• Fixed schedule and weekends off
• Real work-life balance

We are looking for a dynamic Back Office Team Supervisor for one of our US accounts! If you're passionate in bringing out the best in people and want to be part of a progressive team with work-life balance, come join us!

ESSENTIAL JOB FUNCTIONS
• Oversee team performance by providing coaching and feedback including delegation of tasks whenever necessary to achieve performance goals.
• Perform back end tasks, email and chat support to assist clients both actively and pro-actively.
• Supervise the team’s overall attendance and behavior.
• Manage workforce to meet the productivity goals.
• Submit reports to the client and act as their primary point-of contact.
• Determine and recommend areas for improvement of the account’s product information, procedures or policies.

SKILLS & QUALIFICATIONS
• Minimum of 2 years of experience as Supervisor or equivalent role with experience in technical support under an international account.
• Bachelors/College Degree in any field.
• Strong English communications skills in both speaking and writing.
• Ability to coach and train to maximize performance.
• Willing to work night or graveyard shifts.

Send your updated resume to careers@transecbpo.com
DISCLAIMER: As much as we would like to get in touch with every one for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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