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Full-time Email Us It Helpdesk- Taguig

at Emerio Philippines Inc. in Metro Manila
Published at Jan 13, 2021

Job Purpose: The Technical Analyst (ATS) will provide first level technical support. Scope of work includes providing resolution to issues related to advisor systems through phone, email, chat and social media and fulfillment of various IT service requests.

Major accountabilities:
Resolve assigned incidents and fulfill service requests within agreed SLAs
Respond to technical and functional inquiries related to advisor systems and tools in all channels
Work with level 2 on improving advisor systems by providing user feedback and recommendations
Educate advisors by helping conduct user training and providing support during rollout of new advisor systems and tools
Complete day to day assigned checklist

Must have at least 1 year of work experience in Helpdesk Support/ Technical Support
Bachelor's Degree in Information Technology, Computer Science, or any IT related course.
Must have adequate technical skills on hardware and software support
Strong oral and written English communication skills
Strong working knowledge of mobile devices (iOS and Androids) and operating systems (Win 7, Win10 and iOS)
Familiarity with Service Now Manager ticketing software (strong asset)
Background experience in Active Directory and Office 365 Troubleshooting
Client-oriented and possess positive attitude towards work
Quick thinking with great problem solving analysis
Must work well with others in a team environment
Regular Day shift schedule (Monday - Friday)
Must be willing to report on site in BGC, Taguig
Can start ASAP.

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