服务台助理

at J-k Network Services in Mandaluyong City
Published at Mar 04, 2021

Company Profile: 公司简介
American Company providing email domains to different businesses. This is a web hosting company and website maker. They are currently in need of bilinguals to support their digital marketing and account management. They are providing excellent service to global companies. They have millions of customers found around the globe. 

Position: Mandarin Helpdesk
Type of job: Customer Service/Technical Job
Salary: P 95000 to P 100,000
Industry: BPO/IT Company
Schedule: Shifting Schedule ( Monday to Friday Only )
Location: Mandaluyong City
职位: 服务台助理
要约工资: P 90,000 - P 100,000
行业: 业务处理外包公司
工作日程 : 轮班
地点: 曼达卢永市
Benefits:
Can provide work equipment
Government Mandated Benefits
HMO 
Leave credits
Free Processing of Working Visa

福利:
政府授权福利
医药卡
休假
免费处理工作签证

Duties:
Answer account management concerns of business emails
Help set up the account of the client
Checking if the requested domain is still available
Explain payment options in buying domains
Set up customer email account on their workplace and devices
Provide trouble shooting of email set up
Answer any concern about signing in or password change
Assist customers in registration for live seminars
责任:
负责通过电话，电邮，聊天及网络来提供技术支持和回答问题。
为所有的客户查询保持高度的客户服务，并遵循所有的服务管理规则。
与其他部门互动及协调以解决客户问题。
RECRUITMENT PROCESS: TRANSLATION EXAM FOR MANDARIN
HR Initial Interview
Hiring Manager Interview
Verbal and Written Assessment
Final Interview
Job Offer

招聘过程:
人事部面试
招聘经理面试
最后面试
成功聘请

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Published at Mar 04, 2021
Viewed: 2559 times