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Full-time Email Us Servicing Officer (settlements Officer) - Agent Role

at Aspiree,inc in Metro Manila
Published at Apr 02, 2021

The role will appeal to someone who is customer focused, who is driven by their exceptional ability to build rapport and relationships with customers and has an attention to detail. As a Servicing Officer you will be responsible for settling mortgage applications, handling customer queries and requests, verbal or written (via phone, email, or letters) and processing mortgage discharges. Whilst previous experience in processing loan documents will be advantageous, it’s your experience and passion for delivering outcomes to customers that will see you being successful in this role.

You will be responsible for:

End to end processing of Settlements
Ensure accuracy of loan and mortgage documentation
Timely and accurate data entry during solicitor instructions and funding
Conduct pre settlement calls to borrowers
Manage multiple mailboxes, with a high level of accuracy
Send welcome packs to newly settled loans
Process the activation of loan accounts, including setting up direct debits for payments
Handle and process customer service and discharge queries/requests via phone, email or paper and ensure proper documentation of conversation on the system
End to end processing of Discharges
Provide regular feedback and suggestions to the manager on the efficiencies of processes, procedures, and checklist.


Must have 1 year customer service experience in a call center environment
Preferred AU/NZ accounts experience
As a minimum, at least 2 years of College
Proficient in the English language and comprehension - both verbal and written
Amenable to shifting schedules as needed by the business and reliable
Must possess excellent PC and keyboarding skills
Courteous, with strong customer service orientation
Dependable, with proficient attention to detail
Possess excellent interpersonal skills and a willingness to learn
Must possess superior listening skills and the ability to function in a fast-paced environment where standards of quality and timeliness are essential
Must possess procedure driven judgement to find the best solution to an issue
Must be goal-oriented
Must be able to perform well under pressure

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