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Full-time Email Us Application Support Analyst (cloud) - 90-107k

at Aspiree Inc. in Metro Manila
Published at Apr 02, 2021

Job Summary:
Key responsibilities include providing incident and problem management to our internal and external clients, building and developing relationships with these clients whilst providing excellent technical support, release and change control process.

This role requires an understanding and knowledge of Amazon Web Service (AWS). While an appreciate of cloud technology is expected, training will be provided to the required level to perform this role.

Proactive management of business-critical real-time reporting systems, identifying issues and potential problem areas.
Interact with various internal IT support functions: Infrastructure, Development, Quality Assurance, Operations, external IT department and 3rd party vendors to troubleshoot and resolve complex incidents.
Work with Business Regulatory Support and other Support Teams to identify areas of development.
Contribute to the further direction of the technology

Essential criteria
Degree or equivalent industry experience;
Experience of supporting business critical front/mid office applications;
Experience of working in an ITIL environment (ideally with ITIL certification);
Good understanding of Windows and Linux servers;

Desirable criteria
Knowledge of web servers: IIS / Apache Tomcat / Nginx
Knowledge of key technology: MarkLogic, XQuery, NoSQL, Ansible, Java, C#
Knowledge of Kibana, Grafana, AppDynamics, ServiceNow Experience of cloud technology: AWS or Azure;
Experience with Continuous Integration and Continuous Deployment - (Github, Nexus, Team City, CloudBees or Jenkins);

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