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applied online

Full-time Email Us Bilingual Speaking Csr | Mobile Gaming Account

at Century Games in Metro Manila
Published at Apr 05, 2021

OPEN POSITION: Russian, Japanese, Polish, French, Dutch, German, Vietnamese, and Italian.

Century Game is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe. Our fun, creative and hands-on team is dedicated in providing innovative and engaging games to our players across the world. We are listed in the Top 10 Game Developers on Facebook and Google Play.

Our team is looking for Game Operators for our Expanding Team – a young multilingual individuals that comes from over 25 countries.

General Responsibilities:
1. Customer Service: Solve game-related issues for the players via online ticketing system
· Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
· Manage and collect players’ feedback on CS channels and community pages.
· Compile reports for major questions and key CS metrics tracking.

2. Community Management: Help players to stay informed about the game’s update through different social media channels.
· Manage day to day outbound communications and track key metrics.
· Maintain communication with moderators to drive our community.
· Create and administer surveys & share results with game studios.
· Create fun events and analyze their performance.
· Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

3. Localization and Testing: Participate in helping the game by testing and report localization errors and bug.
· Translate from English to your native language, while retaining the style of the game.
· Test translations and new functionalities before an update is released.
· Report in game bugs or other glitches and issues.

Position Requirements:
· Must be a Native Speaker.
· Proven work experience of 2+ years in game industry.
· Proven work experience of 2+ years as a Customer Service Representative.
· Has passion for online/mobile games.
· Has experience using ticketing/ email systems such as Helpshift, etc.
· Can work under minimal supervision.
· Ability to multitask.
· Ability to understand player’s concerns or situations easily.
· Ability to handle difficult players in a professional and polite manner.
· Amenable to work on a shifting schedule. (weekends and nightshift schedule).

How to apply:
Email us your latest CV/resume at **Subject line: hireme_[LANGUAGE] Customer Supper / Game Operation Support

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Full-time Game Operation Support at Century Games in Metro Manila Apr 05, 2021

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