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Home-based Email Us Enrollment Specialist Csr

at National Debt Education Relief in Metro Manila
Published at Apr 06, 2021

WORK from HOME set-up!!!

Sales Representative (Enrollment Specialist) (Call Center- Inhouse US account)

Qualifications:
• Candidate must possess at least High School Diploma
• At least two years work experience in the related field is required for this position
• Preferably 1-4 years experienced employees specialized in Customer Service or equivalent
• Preferably has handled a financial campaign
• Willing to work in the night shift
• Willing to work from home as of the moment due to the COVID 19 pandemic situation

Description:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/ tools
• Meet personal/ customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
• Keep records if customer interactions, process customer accounts and file documents

Tech Requirements:
• i5 or i7 desktop/ laptop
• With working fiber/ DSL internet connection of at least 10mbps (post paid LAN)
• 8gb RAM
• Quad core processor
• USB noise cancelling headset

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Published at Apr 06, 2021
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