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Full-time Email Us Lending Support Officer (au / Nz Account) - Agent Role

at Aspiree,inc in Metro Manila
Published at Apr 13, 2021

● Management of files from application received to unconditional approval

● Support the Sales process through the provision of efficient service levels to both

internal and external stakeholders.

● Accurate and efficient data entry of loan application and associated information into

the relevant data bases.

● Pre-screen credit applications including verification of borrower’s employment,

income and credit history (analysing mortgage and other statements)

● Follow up with introducers/brokers for outstanding items

● Check conditions and make recommendations to Underwriters for

conditional/unconditional approval, ensuring files are policy and code compliant.

● Follow up valuers and confirm valuations meet Bluestone security requirements

● Handle inquiries from Brokers & Sales team in a responsive manner

● Maintain up-to-date database of all Introducers / Brokers with all relevant information

● Deliver the highest customer service and loyalty.


● Bachelor's degree holder

● At least 2 years of BPO / call center experience handling AU / NZ (lending and/ mortgages account)

● someone with good computer skills and keen attention to details as you will be

dealing with online documents

● have excellent communication skills for holding detailed conversation over the phone and email

● can make sound judgement and decisions within your scope

● a team player and are adaptive to the change

Work from home setup until further notice

Work location: Makati

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Published at Apr 13, 2021
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