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Full-time Email Us New Zealand Servicing Officer (mortgages Loan) - Agent Role

at Aspiree,inc (Anywhere)
Published at Apr 13, 2021

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Loan Packaging and Broker Assistance

● Oversees and manages lending files from receipt of application to

conditional approval

● Ensures accurate and efficient data entry of loan application and

associated information into the relevant databases

● Pre-screens credit applications including verification of borrower’s

employment, income and credit history (analysing mortgage and other


● Follows up with introducers/brokers for outstanding items

● Conducts Employment Verification via phone to NZ based employers

Key Competency Requirements

● Strong organisational, planning & analytical skills

● Ability to work under pressure and within tight deadlines

● Initiative and a good level of problem solving skills

● Good communication and people skills

● Team player and able to work without supervision

● Attention to detail and accuracy

● Professional telephone manner and customer service skills

Key Performance Indicators

● Management of and request files within target times and files per day as

per service level agreement

● Customer satisfaction maintained to a high standard as evidenced by the

monthly feedback from external & internal stakeholders

● Commitment to compliance and policy as evidenced by audits

● Achievement of minimum productivity requirements

Skills and Experiences

● At Least 2 years experience in a BPO industry

● Experience in handling AU or NZ Mortgage loans is REQUIRED

● Strong communication and presentation skills

● Tactfulness and proven ability to handle sensitive and confidential


● Bachelor's degree holder

● Must have good judgment with the ability to make timely and sound


Work location: Makati

Work from home setup until further notice

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Published at Apr 13, 2021
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