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Full-time Email Us Back Office Quality Associate | Non-voice

at Transec Bpo Solutions Inc. in Metro Manila
Published at Apr 14, 2021

• Temporary work from home
• Fixed schedule and weekends off
• Real work-life balance
• Great working environment with a tight-knit team
To fulfill a series of back-office procedures focused on quality monitoring of our client experience.
• Generate reports of various customer metrics such as surveys, reviews, etc. Import and export client feedback onto a system, send replies, and assign tasks to the respective team for improvement and/or resolution.
• Monitor messages and content pertaining to company information circulating the web using an automated platform.
• Perform spot checks of knowledge base documentation to make sure it meets the guidelines set forth in technical writing guide.
• Check and maintain demo accounts, demo websites, online profiles, and campaigns to make sure they are accurate and up to date.
• Preferably with Bachelor’s degree; must have undergone at least 2nd year of college level.
• Must have a minimum of 2 years experience in the BPO industry handling an international account.
• Experience in complex back-office processes is highly preferred.
• Must have excellent writing and good speaking skills in English.
• Willing to work on a night shift.

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DISCLAIMER: As much as we would like to get in touch with every one for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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