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Full-time Email Us Service Management Analyst

at Vertere Global Solutions (Anywhere)
Published at Apr 16, 2021

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Job Description:

As a Service Management Analyst, your primary responsibility will be using your knowledge of business analysis best practices, IT Service Management and the ITIL Framework, and technology along with your understanding of business concepts, objectives and process to support the Service Management Team by:

Providing business analysis expertise and operational support for the all ITSM processes within the Asia Service Management Team – Mainly focusing on Knowledge Management and Incident Management. In addition would be the other processes such as Service Catalogue, Request Fulfillment, Service Level Management, Event Management, Capacity Management, Availability Management and Continual Service Improvement

Experience / Skill Requirements

· 5-10 years of relevant IT experience · ITIL V3 Foundation Services Certification

· Process improvement and documentation experience

· Consulting: gather information by applying approaches or styles applicable to the situation

· Analysis: ability to break down high level requirements into more detail by questioning and probing for clarification

· Working knowledge of the ITIL Service Management processes

· Strong management, problem solving, communication, interpersonal, and organizational skills

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