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Full-time Email Us Product Implementation Team Lead (bank - It)

at Aspiree,inc in Metro Manila
Published at Apr 21, 2021

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Assure operational excellence in product implementation team
Deliver team service according to set SLAs and KPIs
Select and onboard team members
Goals setting and review for the whole team
Recruit, motivate and develop teams
Performance management of a team and its members
Manage client business process and identify areas for continued improvement
Ensure that the team delivers quality service to our clients
Accuracy and time standards are consistently met
Defining, agreeing and implementing improvements to the existing operating model
Effective resolution of sensitive customer issues and willingness to be on the front line of communication with customers
Qualifications and skills

Minimum 3 years of experience in work in implementation/delivery processes on a managerial position, supported with outstanding results
Minimum 2 years of experience in customer service on a managerial positions
Fluency in working with different IT systems
Experience in implementing IT systems is an advantage
Willingness to learn and grow quickly with us
Very good communication, managerial, organizational and operational skills

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Published at Apr 21, 2021
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