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Full-time Email Us Lending Manager - Australian Mortgages (bpo)

at Aspiree,inc in Metro Manila
Published at May 04, 2021

Directly manage a group of team managers within the organization ensuring KPIs across both teams are met on a monthly basis
Responsible for the training and development of the Lending team
Ensure teams meet KPIs, maintaining consistent service levels with the goal of using customer service as a means of market differentiation
Monitor team performance levels and ensure SLA’s are being met.
Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
Build strong and trusting broker and customer relationships
Seek regular feedback from the team on the appropriateness and effectiveness of processes, procedures and checklists.
Maintain statistical reports (eg. tracking towards monthly / weekly targets).
Underwrite risks in line with portfolio guidelines
Underwrite large volumes of loans in a fully compliant yet commercially orientated approach
Analyse risk, negotiate opportunities and underwrite all qualifying business
Analysis of credit proposals
Ensure accuracy of output
Providing scenario assistance to Introducers/Referrers
Identify broking trends
Liaise and maintain relationship and engagement with key stakeholders within the business especially the AU and NZ counterparts
Manage and ensure team profitability and proper resourcing are maintained via proper costing based on actual time and effort measures


Proven managerial skills
Good communication and people skills.
Ability to work in a team and often within tight deadlines.
Initiative and a high level of problem solving skills
A minimum of 8- 10 years of extensive experience in BPO/call centre setting, particularly in the financial services industry
Australian mortgage experience is a MUST
Passion for coaching and developing the team, particularly direct reports
Strong organisational skills and attention to detail
Ability to work independently, proactive and show initiative in a flexible work environment
Ability to work to and keep deadlines
Strong verbal and written communication skills in English
With initiative and a high level of problem-solving skills
A college degree in a relevant subject is strongly preferred

WORK FROM HOME setup until further notice
Work location: Makati

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