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Full-time Email Us Au Loan Agents - Bpo Australian Mortgages / Loans

at Aspiree,inc in Metro Manila
Published at May 04, 2021

● Manage files from application received to unconditional approval
● Support the sales process through the provision of efficient service levels to both
internal and external stakeholders.
● Accurate and efficient data entry of loan application and associated information into
the relevant data bases.
● Prescreen credit applications including verification of borrower’s employment,
income and credit history (analysing mortgage and other statements). Order and
verify all documents needed for the underwriting of the loan including Income
Verification Requirements, Credit Reports, Verification of Identity (VOI), Valuation
Report, etc as needed. Check conditions and make recommendations to Underwriters
for conditional/unconditional approval, ensuring files are policy and code compliant.
● Handle inquiries from introducers and internal teams in a responsive manner. Work
with other departments to ensure the application moves forward to unconditional.
● Monitor all incoming documents by verifying the data which was collected and
submitted by brokers
● Ensure service level agreements are met with regards to initial review, post
conditional, pre-unconditionals and other adhocs tasks such as mailbox management
and sending out approvals
● Provide a high level of customer service to internal and external customers.

Qualifications:
● Experience in Australian lending/mortgage market (Loan Processor) is preferred
● At Least two years work experience in a BPO environment or similar industry is
required
● Candidate must possess at least Bachelor's/College Degree in any field, otherwise
must have commensurate relevant experience
● Excellent working knowledge of mortgage originations; specifically, mortgage
operations.
● Well-developed ability to manage multiple tasks/projects and deadlines
simultaneously
● Thorough knowledge of loan processing and closing policies, procedures, documents,
underwriting requirements and lending guidelines, governmental and agency
requirements, terminology, and automated processing systems
● Effective verbal and written communication skills
● Must have good judgment with the ability to make timely and sound decisions.
● Strong organisational skills, attention to detail and problem solving

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Published at May 04, 2021
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