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Full-time Email Us Cantonese Technical Support Specialist

at J-k Network Services in Metro Manila
Published at May 25, 2021

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Company Profile: The company is one of the world’s leading management consulting, technology services and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world

Position: Cantonese Technical Support Specialist
Type of Job: Technical Support
Location: Metro Manila
Schedule: Shifting (2 days off)
Industry: Global Contact Center | BPO Company
Salary: Negotiable

Benefits:
• Leave Credits
• 13th month pay
• Government Mandated Benefits
• Medical
• Miscellaneous Allowance, Loans, Dental Sports (e.g. Gym)
• Performance Bonus
• Free meals and Snacks
• Monthly Gatherings and Outings.
• Free Processing of Working Visa

Requirements:
• Bachelor's degree in computer science, information systems or equivalent
• Fluent in English and Cantonese
• Very strong, effective written and oral communication skills
• Minimum of 2-3 years experience in a tech support, support engineering, or developer support role preferred
• Knowledge of Android OS and Mac OS is a plus
• Hands-on development skills with JavaScript, JSON, Nodejs experience is a must


Responsibilities:
• Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems
• Write technical support emails in response to developer’s questions about how to develop applications for smart devices.
• Some of these questions will be about basic procedure, some will be more technical about interacting with our API.
• Escalate developer queries to the next level of support.


Recruitment Process:
• Initial Interview (Phone Interview)
• Language Assessment
• Hiring Manager Interview
• Job Offer

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