Philippine Jobs


Sharing is Caring
1

applied online

Full-time Email Us Team Manager - Collections (au / Nz Account)

at Aspiree,inc in Metro Manila
Published at Jun 02, 2021

This job post has already expired.
Jobs posted 60 days ago are considered expired.


• Directly manage a group of representatives within the Manila operation.
• Drive a high performance Collections team by managing the activities of the collections team, monitoring the portfolio allocation for action, and applying resourcing where required
• Document and monitor process adherence and control management
• Prepare daily, weekly and monthly reports for distribution to management
• Ensure all Collections activities comply with company policies and procedures and legal requirements.
• Provide coaching and mentoring to Collections Officers and provide feedback to team members in regular 1:1 meetings and reviews.
• Provide escalation help for representatives including taking manager calls from customers
• Case manage high value and sensitive accounts
• Act as a point of contact for the office and escalating issues to higher management, building representatives, IT or external suppliers as appropriate.
• Monitor employee attendance including receiving employee contact regarding non or late attendance
• Provide daily direction and communication to employees so that workload is actioned in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Conduct call monitoring assessments for inclusion in scorecards and feedback to individuals on a monthly basis.
• Conduct quarterly performance reviews with direct reports.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
• Ensure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Address disciplinary and/or performance problems according to company policy.
• Assist the senior management team with the daily operation of the call center to include the development, analysis and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Work as a member/leader of special or ongoing projects that are important to area/process improvement.
• Use appropriate judgment in upward communication regarding department, system or employee concerns.
• Performs other duties as assigned

Role requirements
• At least 2 years of Team Manager experience managing Australia or New Zealand financial account.
• A minimum of 2 years debt recovery experience
• Strong verbal and written English - our customers are based in Australia and New Zealand so you’ll want to be able to hold detailed conversations over the phone and on email
• Negotiation and problem solving skills - we’ll need you to be able to work with customers to find the best solution
• Target driven and motivation to over achieve
• Flexibility - we value a work life balance but on occasion may need you to work with us on shift changes and overtime. Don’t worry though as overtime is paid at a premium rate and we do our best to accommodate your schedule.

Work location: Makati
Work from home setup until further notice

Sharing is Caring

We know that resume is a must to apply for a job. If you don't have one or yours is already obsolete. HireMe.ph gives you free editable resume templates here.


Recent jobs at Aspiree,inc
Full-time Sales Executive (bank / Fintech) - Nationwide at Aspiree,inc in Metro Manila Aug 31, 2021
Full-time Corporate Buyer (procurement / Purchasing / Supply Chain) at Aspiree,inc in Metro Manila Aug 24, 2021
Full-time Sales Manager (medical Equipment) - North / South Luzon at Aspiree,inc in Metro Manila Aug 24, 2021
Full-time It Recruiter (with Account Management Experience) at Aspiree,inc in Metro Manila Aug 17, 2021
Full-time Systems Architect Officer (anaplan) at Aspiree,inc in Metro Manila Aug 10, 2021

« Go back to category
Is this job ad fake? Report it!   
Published at Jun 02, 2021
Viewed: 3639 times

Sharing is Caring