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Full-time Email Us Vietnamese Qa And Trainer (makati City)

at J-k Network Services in Metro Manila
Published at Jun 03, 2021

Client Profile: A fully licensed online gaming company located in Makati City. This company provides technical and customer support services like customer relationship management services, data management and information processing services, customer care and information technology services to its foreign and offshore clients.

BENEFITS:
• Visa processing
• Accommodation or housing allowance
• Meal provision/allowance
• 35 annual leaves (if not used, convertible into cash)
• 15 Sick Leaves + 15 Hospitalization Leaves
• Medical and life insurance benefit
• 2 days off per week
• Bonus after passing probationary period
• Can offer work from Home temporarily

Requirements:
• Proficient in Vietnamese and English language
• Online Gaming experience is an advantage
• Customer service experience is a must
• Amenable to work in Makati
• Bachelor’s degree in any field

Responsibilities:
• Performs service quality monitoring of associates through LiveChat, emails and phone calls
• Responsible for creating audit reports to review Customer Associates performance
• Ensures that standards are being followed
• Documents service quality trends and performance measures for review and provides recommendations for improvement.
• Test new updates of products or services alongside with QA Team Leader
• Has a full understanding of company products, services and processes.
• Formulate periodic reports (weekly monthly) to QA

Recruitment Process:
• Initial Interview
• Technical Assessment
• Final Interview
• Job Offer

CONTACT US:
Please send your resume to: jkrecruit@jp-network-e.com
Mobile: 0917 - 638 - 2065
Sun/Smart 09426682269
Skype: live:jknetwork1
Look for: Daphne

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Published at Jun 03, 2021
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