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1

applied online

Full-time Email Us Back Office Team Leader (credit Card Acquisition)

at Aspiree,inc in Metro Manila
Published at Jun 09, 2021

● Manage a team of approximately 12-15 analysts and ensure that all key metrics of performance as per Company SLA target are met.

● Plan, organize, coordinate and direct the department, providing the leadership required enabling staff to “delight” internal and external customers with superior service experience

● Motivate, coach and develop staff on a timely basis to maximize individual performance in quality and productivity.

● Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions & Team Meetings/Calibrations

● Correspond regularly with internal departments within the organization

● Streamline processes and improve overall productivity of the team

NON-NEGOTIABLE QUALIFICATIONS:

• Bachelor’s degree graduate

• Strong Background in Back Office

• Knowledgeable in Credit Card Acquisition

• Working Experience under Banking and Financial Industry

Qualifications:

At least 3 years of experience as a Team leader
Ability to work independently and make quick and accurate decisions
Proficiency in English communication both verbal and written.
Flexible, able to work on own initiative, deal with more than one project at a time, can work under pressure and tight deadlines, and prioritize tasks accordingly
Must have strong analytical skills to resolve issues
Proficiency in Microsoft Applications such as Excel, Word and Power Point
Strong interpersonal skills and the ability to establish and maintain excellent working relationships.


Work from home setup until further notice. However, willing to report to onsite (Mandaluyong) if needed.

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