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Full-time Email Us Mandarin Fraud Investigator | P 90,000

at J-k Network Services in Taguig City
Published at Jun 21, 2021

Company Profile:
A multinational company and one of the biggest online retail and marketplace for sellers and consumers. It is an online platform for independent authors and later expanded to sell different retail products such as electronic devices, software and many more.

Position: Mandarin Fraud Investigator | P 90,000
Type of job: Back Office Job
Location: Taguig City
Schedule: Dayshift and Midshift (2 days off)
Industry: Shared Services
Salary: P80,000- P95,000 Gross Monthly
Work setup: Temporary work from home

JOB DESCRIPTIONS
Investigate suspicious activity and behavior that could pose a risk to customers, or merchants.
Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.

Maintain site quality by enforcing policy and guidelines.
Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
Achieve weekly productivity and quality standards for investigations
Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

RECRUITMENT PROCESS:
Mandarin Assessment
Initial Interview with HR
Online Interview with Hiring Manager and Client
Language Assessment
Job Offer

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