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Full-time Email Us Workforce Scheduler

at Visaya Kpo in Metro Manila
Published at Jul 14, 2021

At least 6 months experience as a scheduler/planner in a BPO
Knowledge in data translation
Familiarity with workforce tools
Client-facing experience
Expertise in basic BPO SLAs
Attention to detail
Can work independently
Ability to logically structure analytical framework to solve practical problems or design new processes
Exposure to sales environment in a call center with aggressive service level goals
Familiarity with telephony systems and call center technology and vocabulary

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