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Full-time Email Us Workforce Programmer

at Visaya Kpo in Makati
Published at Jul 14, 2021

Position: Workforce Programmer

Duties and responsibilities:
-Innovation of reports, use of Macro VBA for automation
-Creation of dashboards
-Generation of reports
-Building of performance scorecards (agent, lead, manager levels)
-Maintenance, building and tuning of SQL database
-Creation and updating of client portals
-Monitor daily, weekly, monthly and yearly performance (KPIs)

-At least 2 years experience as an analyst or any position related to workforce
-Candidate must possess at least a Bachelor’s/College degree in any field
-Proficient in MS Office
-Advanced MS Excel Skills
-Knowledge of general scheduling practices in the outsourcing company* Clear understanding of workforce management
-Excellent analytical and problem solving skill
-Excellent interpersonal, written and oral communication skills
-Able to multitask and adapt to a flexible schedule
-Knowledge of Visual Basic, SQL and MS Access is a plus

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