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Full-time Email Us Mandarin Customer Associate 客户服务人员

at J-k Network Services in Mandaluyong City曼达卢永市
Published at Jul 16, 2021

Company Profile: A Secured Money remittance and money transfer services based in the US is currently dominating the world with their international branches. They are currently processing money transfers and remittances across the globe. Their customers are Chinese located around the world who would like to transfer or receive money from their families.

职位: Mandarin Customer Associate 客户服务人员
地点: Mandaluyong City曼达卢永市
要约工资: P80,000 Max
工作日程: Shifting Schedule轮班
行业: 金融公司

Benefits:
3 Dependents for HMO after 3 months
25 leaves per year, 5 of it convertible to cash
Great life insurance
Accidental insurance
Performance-based Bonus
Annual increase
福利:
医药卡
病假, 休假
人寿保险
绩效奖金

Annual increase

Duties:
Answer calls from Chinese about remittance centers nearest locations
Answer inquiries from Chinese about requirements to claim the money
Assist in checking the delivery status of the payment transfer
Assist customers in creating an online profile for registration
Discuss Mobile wallet and how to activate it.
Help in tracking money transactions.
Give instructions on how to pick up the money.
责任:
- 负责处理客户查询或请求的来电,电邮和聊天。
- 通过官方票务系统记录来查询及更新客户互动时间数据。
- 提供及时的解决方案来处理客户的查询及投诉,以达到超预期之客户满意度。
-与其他部门协调以解决客户问题。

Recruitment Process:
Initial Interview
Written Assessment | Self introduction video (Mandarin)
Loop Interview (Mandarin)
Final Interview
Job Offer
招聘过程:
初次面试
语言评估 | Self introduction video (Mandarin)
Loop Interview (Mandarin)
最后面试
成功聘请

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Published at Jul 16, 2021
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