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Home-based Email Us Mandarin Client Service Officer

at J-k Network Services in Makati City (temporary Work From Home: Laptop And Office Table Provided) Schedule Dayshift (8am-5pm Or 9am-6pm)
Published at Jul 23, 2021

Company Profile (公司简介): This Company is one of the largest Banks Abroad. An international banking company that serves more than 5 million customers around the world.

Position: Mandarin Client Service Officer
Type of job: Customer Service and Back Office Job
Location: Makati City (Temporary Work from Home: Laptop and Office Table provided)
Schedule Dayshift (8am-5pm or 9am-6pm)
Industry: Bank | Financial Company
Salary: P 90,000 - P100,000 gross (Negotiable)
Benefits: HMO, Leave Credits, Government Mandated Benefits, 13th Month Pay, Can Provide Laptop
Languages: Mandarin and Cantonese and English

职位: 客户服务官
地点: 马卡蒂市
工作日程: 日班
行业: 金融银行行业
要约工资: P90,000-P100,000


Responsibilities (责任):
Handle Institutional clients based in China Top tier clients
Responsible for supporting peers to provide high quality customer service.
Handling client calls and emails, responding in a timely manner.
Support achievement of overall business objective of revenue growth through revenue retention/term deposits, consistently high service delivery, and increase clients' usage of self-serve solutions.
Responsible for maintaining quality and compliance with the management & regulatory requirements.
Able to work independently and take ownership of issues, including accurate and proper records management and tactful resolutions of queries and escalations from clients.

Recruitment Process:
Initial interview
HR Interview
Language Assessment
Client Interview
Job Offer


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