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Full-time Email Us Customer Care Officer

at Berlitz Philippines in Metro Manila
Published at Aug 04, 2021

This job post has already expired.
Jobs posted 60 days ago are considered expired.

QUALIFICATIONS AND RELATED EXPERIENCE:

  • Strong English communication skills
  • 2 to 4 years of experience in customer service in a corporate setting
  • Strong working knowledge of Microsoft Office and Google apps
  • Positive attitude and high level of motivation
  • Willing to work on Saturdays
  • Willing to work in Ortigas and Makati
  • Can work from home if needed (due to quarantine restrictions)
  • Available to start immediately

JOB DESCRIPTION

The Customer Care Officer (CCO) assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating retained, loyal customers. The CCO handles the day-to-day operations of the Language Center and performs marketing and administrative functions. Other key responsibilities include supporting digital marketing activities, and sales retention and acquisition functions.

Customer acquisition activities

  • Handles initial inquiries (direct & indirect)
  • Supports and tracks local marketing activities and promotional events
  • Conducts sales activities through enrollment
  • Forms and manages groups
  • Follows up on unconverted inquiries and inactive customers
  • Customer retention activities

Maintains positive customer relations and ensures customer satisfaction

  • Conducts customer orientations
  • Ensures optimal Language Center appearance
  • Encourages customer re-enrollments
  • Schedules lessons for customers and instructors
  • Schedules and conducts student consultations and counseling

Operations

  • Enters and manages customer information in the database
  • Prepares invoices, collects customer payments and handles other accounting activities (i.e., sales detail enrollment report)
  • Prepares teachers’ payroll
  • Prepares reports and required documents for database posting
  • Maintains correspondence with customers
  • Marketing and Social Media activities

Brainstorm and develop ideas for creative marketing campaigns

  • Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
  • Help gather, analyze and present the brand, competitor insights, trends, and data
  • Design and implement social media strategy to align with business goals
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news)
  • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures, etc.)

Only qualified applicants will be contacted
Job Types: Full-time, Permanent
Salary: Php18,000.00 – Php22,000.00 per month


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