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Freelance Email Us Technical Support Specialist (voice And Chat Support)

at Kaskade Solutions Inc. (Anywhere)
Published at Sep 08, 2021

At Kaskade, we pride ourselves on empowering clients through a series of multi-level business solutions – strong building blocks that drive and sustain growth. Our team combines innovative tools and techniques to deliver targeted solutions that meet every business need.
We are looking for a full-time Technical Support Specialist (Voice and Chat Support)
As a Support Product Specialist, you will not only support the customer experience but the support team as a whole with your technical knowledge, product understanding, and in-depth system workflow expertise. This role will be a key player in both improving the employee and customer experience via a deeper understanding and focus on process improvement.
Provide a world-class experience to all current customers who need support, troubleshooting, inquiries, concerns, product knowledge, and adoption.
Mentor and assist the customer support team specifically those more technical and those that require a deeper product knowledge.
You will take the lead on more technical inquiries and in coaching the team on more technical issues.
You will work with leaders of the support team on system consolidation, process refinement, and workflow improvements.
You will study our products and develop an in-depth knowledge of their inner workings.
You will aid in training and knowledge base development as well as internal documentation.
Focus on results. Obsess over their success. Design solutions.
Help to identify internal obstacles and pain points and design solutions.
Manage priorities and tasks efficiently in a high-intensity environment, always looking for ways to work smarter, not harder.
Develop creative and lasting value-based solutions to retain and renew customers, increasing the effectiveness of our platform and the customer’s delight in its impact on their business.

Requirements:
Experience as a Technical Support Specialist or similar CS role
Familiarity with websites and domains is a PLUS
Understanding of how CRM systems work
Excellent communication and problem-solving skills

If you think you are the right candidate:
1. Send CV

*Should be based in the Philippines #WorkFromHome


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