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Full-time Email Us Mandarin-malay Customer Support Associate

at J-k Network Services in Makati City (free Accommodation/freemeals)
Published at Oct 06, 2021

Client Details: An IT and Service Support company providing customer care & support, technical support services and back-end support to companies engaged in interactive online sports gaming activities. This is a licensed online gaming companies.

Position: Mandarin-Malay Customer Support Associate
Industry: Online Gaming
Salary: Highly Negotiable
Schedule: Shifting
Location: Makati City (FREE ACCOMMODATION/freemeals)
Work Set-up: WORK ON SITE
Free Accommodation for EXPAT

Benefits:
• Medical Insurance
• Life Insurance
• Sick Leave
• Vacation Leave
• Competitive compensation based on market norms
• Visa Processing
• Other Allowances

Responsibilities:
• Handling and replying to customer inquiries through email, phone and a live clients
• Maintaining customer relations
• Providing feedback to Supervisor/Head on customer's needs/feedbacks
• Preparing and generating reports/relating customer's queries
• Data entries of event results in the systems
• And all other task assigned by the Supervisor/Head of the Department

Recruitment Process (Can do Remote Interviews):
• Resume screening
• Initial Interview (HR Interview) via Skype
• Language Assessment (Translation Exam)
• Hiring Manager's Interview (Skype)
• Job Offer

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