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Full-time Email Us Team Lead (i.t)

at Pccw Solutions Philippines Inc. in Pasig
Published at Oct 11, 2021

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Key Responsibilities:
• Oversee the day-to-day operations of IT Enterprise Solutions Team (Development, QA, and Support teams).
• Daily Reporting of status and communication with HK manager
• Act as Hands on PM to analyse user requirements, conduct system & UI design
• Manage the system development and testing covering the entire System Development Life Cycle (SDLC)
• Ensure adherence to SLA and monitor overall performance in terms productivity and quality of the team.
• Supervise the team to follow company’s policies, standard procedures and processes.
• Act as an escalation point where difficult or controversial calls are received.
• For Support tasks, leverage service desk best practices and process frameworks such as ITIL.
• Offer first line analyst support and handle resulting incidents or service request in line with team’s objectives.
• Prioritize work allocation and maximize the usage of resources.
• Provide continuous feedback to the Shared Services Head, including positive confirmations on matters relating to compliance with company policies and procedures
• Ensure a cooperative and open knowledge sharing relationship is developed and maintained with other operating teams

Personal Competencies:
• Degree holder in Computer Science/Information Technology or related field.
• At least 6 years of experience in IT profession with minimum 5 years in people and project management.
• Handled a team of 20 or more.
• IT experience is preferably on areas of Application Development or Production Support maintenance work, preferably in BPO and/or shared service environment.
• Result Oriented. Able to understand the purpose of each task to provide accurate solution and effort estimation
• Knowledge of IT service desk tools and best practices.
• Preferably with ITIL certification.
• Strong coordination, organization and interpersonal skills.
• Experience in multi-culture environment.

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