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Full-time Email Us Documentation Specialist

at Transec Bpo Solutions Inc. in Pasig
Published at Nov 19, 2021

WHY APPLY FOR THIS POSITION?
■ Temporary Work From Home
■ Competitive salary package
■ Fixed schedule and weekends off
⠀⠀⠀⠀⠀⠀
JOB OBJECTIVE
Develop and maintain product documentation and training guides for both the internal team as well as customers.
⠀⠀⠀⠀⠀⠀
ESSENTIAL JOB FUNCTIONS
• Create and maintain various types of documentation such as product information, knowledge base articles, training guides, templates, as well as other materials for internal team members and customers to use.
• Deeply learn the company’s products and services.
• Support the Lead Product Manager in providing product updates to the internal team members on a regular basis.
• Receive and process internal requests for new articles and template creation.
• Fulfill other related tasks that may be assigned.
⠀⠀⠀⠀⠀⠀
SKILLS & QUALIFICATIONS
• Bachelor’s degree in any field; IT-related course is preferred.
• With a minimum 1 year of experience in creating documentation, content, or in a similar capacity.
• Effective communicator with excellent speaking and writing skills in English.
• Ability to write clear, concise, and structured content.
• Knowledge of Google Apps, Salesforce, and Jira is a huge plus.
• Tech savvy; ability to learn new applications and work with multiple technology platforms for communication and necessary job functions.
• High attention to detail and very well-organized.
• Willing to work on night shift.
⠀⠀⠀⠀⠀⠀
Send your updated resume to careers@transecbpo.com
⠀⠀⠀⠀⠀⠀
DISCLAIMER: As much as we would like to get in touch with everyone for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.

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Published at Nov 19, 2021
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