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Full-time Email Us Mandarin-malay Customer Support Associate

at J-k Network Services in Makati City
Published at Jan 03, 2022

This job post has already expired.
Jobs posted 60 days ago are considered expired.

Client Details : An IT and Service Support company providing customer care & support, technical support services, and back-end support to companies engaged in interactive online sports gaming activities. This is a licensed online gaming company

Position : Mandarin-Malay Customer Support Associate
Industry : Online Gaming
Salary : Highly Negotiable
Schedule : Shifting
Location : Makati City
Work Set-up : WORK ON SITE - Free Accommodation for EXPAT only

Benefits:
• Medical Insurance
• Life Insurance
• Sick Leave
• Vacation Leave
• Competitive compensation based on market norms
• Visa Processing
• Other Allowances

Requirements:
• Local Applicants: Bachelor’s Degree Graduate
• Expat: Open for Diploma Graduates
• Amenable for work on site and shifting (Mostly at night)
• Highly proficient in Mandarin and English


Responsibilities:
• Handling and replying to customer inquiries through email, phone and a live clients
• Maintaining customer relations
• Providing feedback to Supervisor/Head on customer's needs/feedbacks
• Preparing and generating reports/relating customer's queries
• Data entries of event results in the systems
• And all other task assigned by the Supervisor/Head of the Department

Recruitment Process (Can do Remote Interviews):
• Resume screening
• Initial Interview (HR Interview) via Skype
• Language Assessment (Translation Exam)
• Hiring Manager's Interview (Skype)
• Job Offer

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